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Frequently Asked Questions - Subscriptions


What is included in the NeoK12 subscription?
NeoK12 offers two different subscription plans - Teacher Plan and Individual Plan. Both plans include online educational tools and 2000+ interactive games and activities on NeoK12.com - such as quiz games, quiz builder, interactive diagrams, flowchart games, vocabulary games, jigsaw and slide puzzles and presentation tools. Try out a few of our free interactives & tools. Subscription also includes a dashboard tool for managing and sharing favorite items.
The 'Teacher Plan' comes with a guest password that allows access to all the interactive items shortlisted on the teacher's dashboard for up to 30 students. Opt for the 'Teacher Plan' if you are a teacher or an educator who plans to use NeoK12 in the classroom. The 'Individual Plan' is suited for personal home use, homeschooling and for students.

What is the dashboard?
The dashboard is a personal shareable page provided by NeoK12 where a registered user may bookmark favorite interactive games and activities from across the NeoK12 website, along with notes. The dashboard is shareable publicly using a URL http://www.NeoK12.com/user/ABCDEF where ABCDEF is the subscriber's username. The dashboard also lists the presentations, quiz games and other items created using NeoK12's online tools. When logged in, the dashboard button appears on the upper-right side of all NeoK12 pages.

How does the guest password work in the Teacher Plan?
The 'Teacher Plan' assigns the subscriber (a teacher) a 6 digit code called the 'Guest Password'. The teacher may share his/her dashboard link with students in the classroom along with the guest password. The students will have full access to the interactive items listed on the teacher's dashboard by entering the guest password when prompted. The guest access is permitted only for items listed on and accessed from the dashboard, and not for the whole website.

Can I have a trial account?
NeoK12 does not provide a trial account, but few of the tools, games and activities of each type are freely accessible for all here. It also links to complete lists of interactive items categorized by topics and grade levels. Moreover, the first screen of subscriber-only items is always shown. We recommend trying out the free games and browsing through the website to get a reasonably good idea of NeoK12's offerings before making a purchase.

How do I subscribe to NeoK12?
If you are not a subscriber, clicking on any subscriber item will prompt you to subscribe. Or, click the subscribe link in the footer. Once you choose the subscription plan, you may pay using your credit or debit card, or with paypal (view payment help). Your account will be created and activated immediately, but in some cases it may take up to 24 hours and you'll be notified through email. Your purchase is a one-time charge and there is no automatic billing or renewal. Payments are securely processed by Paypal (an eBay company), and payment information is not handled by NeoK12.

How long is my subscription active?   How do I renew?
NeoK12 subscription plans are active for 1 full calendar year i.e. 365 days from the date of purchase. Since we do not automatically renew, please click the 'subscribe' link in the footer or the 'renew' link on you dashboard to pay and renew your subscription manually.

I have an old account, how do I upgrade?
Users who have registered earlier have to upgrade to a subscriber account to continue using the tools and interactives. Please be logged in to your existing account before clicking 'subscribe'. It will upgrade your existing account and preserve your dashboard and account details.

Will I lose access to my own quizzes and presentations?
If you are a registered user but haven't yet subscribed, the presentations and quiz games you have authored will remain accessible on your dashboard and continue to work fine.

How do I login?   What do I do if I forget my username or password?
All NeoK12 pages have a 'Your Account' section at upper-right side. Click the 'Login / Join' button for login. It also has a 'Forgot Password' link in case you forget the password or username. Enter your username or the registered email id to retrieve your login information by email.

What do I need to use NeoK12 properly?
NeoK12 recommends using the latest browser version (as of 2013, preferably Chrome, Firefox, Internet Explorer or Safari). On desktop computers, NeoK12 also requires the Adobe Flash browser plugin (version 10 or higher) to be installed and active (usually it's preinstalled by default). On tablet devices (iPad or Android tablets), Flash is not required.

Does it work on iPads and Android tablets?
NeoK12's educational tools, games and activities work fine on iPads and Android tablets using the device's default browser (Chrome or Safari), and it requires Internet or WiFi connectivity. There are no standalone installable apps yet. While performance on these devices varies, we recommend that you try the free interactives & tools on your tablet device before subscribing.

Some of the pages are not appearing properly or working, what do I do?
Usually this happens due to caching of older code or pages by the browser. Please refresh the page in your browser couple of times to load the latest version. If the problem persists, you may clear your browser cache, close the browser and revisit the pages; or contact us.

How do I get support?
You may reach us using the 'contact us' page when you need assistance. There is also a feedback link at bottom of most pages. Each request is assigned a ticket # and the usual resolution time is in the range of couple of hours or sooner.


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